Frequently Asked Questions
Send us your purchase order. After the receipt of our quotation, you will receive a confirmation e-mail with the invoice and the activation code.
Requesting a quotation is easy. You just need to submit your request by filling the online form.
Use the Purchase form for send us your request and we will send you our best quotation.
Volume discounts can be negotiated. We will review the pricing on a case-by-case basis but maintaining a consistent pricing policy for all our customers.
This is only a temporary issue caused by changes made by NOAA to the server address. There is a workaround to solve it. In fact, we have created a new TAITUS address which redirects to the NOAA server in case they make new changes. Do as follows: (1) In "Edit /...
Savoir should have installed the necessary DirectX 9 libraries during the installation. If you get error, perhaps you can uninstall and re-install it from scratch. If the error persists, you can manually install DirectX 9 from the Microsoft site at...
Yes, to do it, you need to select sensor mode you need to modify, then set duration constraint with value you need for both min and max (in the example 30 sec), then set Trim side = MAX COVER
to export the maximum elevation you know how to generate elevation plots. Then right click on the El area and select Export to Excel. The plot will export the elevation values with an automatic time step, typ. 30 second for a oe day simulation. You can select a...
Under the Help menu, open Software activation. You can deactivate the license in this dialog and use the license code on another computer. For versions prior to version 6.x, you can free the license by starting SaVoir with the Ctrl key pressed. Once the license is...
After your purchase you will receive an e-mail with a link to download the latest version and instruction on the installation and the activation of the license.
Yes. If your license is under maintenance, you will be automatically alerted by the software when new versions are available. You will be requested to confirm the start of the download. In addition to software updates, there are also updates to the satellite...
Use the Support form provided on the website or send an e-mail to firstname.lastname@example.org. Please provide as much information as you can regarding your system hardware and software configuration.
Check out this tutorials page https://www.taitussoftware.com/support/savoir-videos/ And our You Tube video channel https://www.youtube.com/user/TaitusSoftware/videos
What is EEF file and Orbit file in orbit generation for a satellite? How to configure and generate these files?
EEF: European Space Agency Earth Explorer Format files. They are ot standard formats Use better the CCSDS formats: https://public.ccsds.org/Pubs/502x0b2c1.pdf
How to plan on an AOI simultaneously with Cartosat-2C, Cartosat-2D, Cartosat-2E and Cartosat-2F with all satellites as a group?
On the satellites scenario pane select the desired satellites and convert them to constellation. THey willl then be treated as a group.
Choose sun-synchronous only if you know the satellite will do orbit keeping maneouvres to remain within the SSO nominal orbit. See more info here http://1.help.taitussoftware.com/SaVoir/help/content/6.advanced/sso%20flag/ssoflag.htm
The "Map" tab shows the main SaVoir view with the Earth in 3D
You may completely ignore framing options. Framing is an operational way of cutting swaths in "scenes" See more here http://1.help.taitussoftware.com/SaVoir/help/content/6.advanced/frame%20numbering/framenumbering.htm
What is the impact of changing bit rate and polarisation in (Define sensor bit rate and spatial resolution) in configuration sensor wizard?
Little impact The bit rate is used to calculate data size of each acquisition. This will be used to "qualify" each swath with a Data size parameter. It can also be used in the quota constraint, to limit the amount of planned acquisitions according to cumulated aquired...
It means that "planning will be performed by SaVoir" More information here http://1.help.taitussoftware.com/SaVoir/help/content/6.advanced/constraints/orbits/orbits.htm
No, they are not the same Look angle in "Define Sensor Geometries" defines the sensor field of view capabilities Look angle in "Define Sensor Constraints" allows to optionally limit the operational steering looking angles within a minimum and /or a maximum
This is used when doing coarse planning of acquisitions to provide convenient tolerance and avoid clipping an acquisitions because timing was not sufficiently accurate. We usually applied one or two second lead and trail times in ESA's Envisat mission planning
From the Help -> Software activation menu in SaVoir, you can deactivate the licence from old pc, and activate it on the new one.
You can see all the information about your licenses and proceed with renewal on our licence website. If you don’t have user name and password, please ocntact us at email@example.com and we will provide them.
Start SaVoir and immediately hold down the Ctrl key. You will get the following dialogs below. (1) Click on the button with the dots and ensure that the URL is the one shown below. If it is not, hit the Revert button to reset it. (2) Test the connection to the licence...