I cannot install SaVoir, how do I get support?
Use the Support form provided on the website or send an e-mail to firstname.lastname@example.org. Please provide as much information as you can regarding your system hardware and software configuration.
Can I download updates for my purchased SaVoir license?
Yes. If your license is under maintenance, you will be automatically alerted by the software when new versions are available. You will be requested to confirm the start of the download. In addition to software updates, there are also updates to the satellite configurations – all free under the maintenance package.
Can I transfer the license to another computer?
Under the Help menu, open Software activation. You can deactivate the license in this dialog and use the license code on another computer.
For versions prior to version 6.x, you can free the license by starting SaVoir with the Ctrl key pressed. Once the license is freed, you will receive a “removal code” which you can use on the Activation Center to free up a license on one computer for activation on another computer.
How to get the maximum elevation exported from Savoir?
to export the maximum elevation you know how to generate elevation plots. Then right click on the El area and select Export to Excel.
The plot will export the elevation values with an automatic time step, typ. 30 second for a oe day simulation. You can select a different time step in “Edit / Properties / Gantt / Plots time step”. Set it to CUSTOM and select a plot of 1sec time step. This will give you the max elevation of each pass at 1 sec resolution.
How do I activate SaVoir licences after the purchase?
After your purchase you will receive an e-mail with a link to download the latest version and instruction on the installation and the activation of the license.